Your Privacy Matters
We're committed to keeping your info safe and sound
Last updated: December 2024
Look, we get it - nobody really enjoys reading privacy policies. But here's the deal: we take your privacy seriously and want you to know exactly what we're doing with your information. No hidden surprises, just honest talk.
When you book a stay with us or use our services, here's what we typically gather:
We're not in the business of selling your data. Here's what we actually do with it:
Processing bookings, confirming your stay, and making sure everything's ready when you arrive. Pretty straightforward stuff.
Remember those dietary preferences you mentioned? Or your favorite room type? We keep track so we can personalize your experience next time.
Sending booking confirmations, updates about your reservation, and occasionally letting you know about special offers (but only if you're cool with that).
Sometimes Canadian law requires us to keep certain records. We're not thrilled about paperwork either, but that's the deal.
It's your data, and you've got some real control over it:
Want to see what info we have about you? Just ask. We'll send it over.
Changed your email? New phone number? Let us know and we'll update our records.
Want us to erase your info? We can do that (except stuff we legally have to keep).
Don't want marketing emails? No hard feelings - there's an unsubscribe link in every message.
We take security seriously around here. Your payment info is encrypted, our systems are regularly updated, and our team is trained on privacy best practices. That said, no system is 100% bulletproof - if we ever experience a breach that affects you, we'll let you know right away.
All data transmitted securely
Hosted in protected facilities
Only authorized staff
Our website isn't designed for kids under 16, and we don't knowingly collect their personal info. If you're a parent and think we might have info about your child, reach out and we'll delete it.
We might update this policy from time to time as we add new services or if laws change. When we do, we'll post the new version here and update the date at the top. For major changes, we'll send you an email heads-up.
Honestly, if you've made it this far, you're more patient than most! Got questions about your privacy or how we handle data? We're here to help.